Collection: FAQs

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Q1: What is Airloons, and where is it based?

Airloons is a brand of AND Enterprise LLC. We're US-based, with our UK entity AND Enterprise LLC Ltd registered in London (VAT No. GB471687360) serving our UK customers. We specialise in compact, purified-helium balloon canisters.

Q2: What sizes does the Airloons Helium Balloon Canister come in?

Three sizes: 30 balloons, 50 balloons, and 70 balloons. The 50 and 70 sizes include a built-in carry handle. All sizes are filled with 99.95% purified helium.

Q3: What's included with my canister?

Each Airloons canister is pre-filled with purified helium and comes with the easy-fill nozzle attached. It's a single-use, disposable canister — balloons and ribbon aren't included, so grab your favourite balloons separately.

Q4: How many balloons can one canister fill?

It depends on the size you choose: the 30-balloon canister inflates up to 30 standard 9-inch latex balloons, the 50-balloon canister up to 50, and the 70-balloon canister up to 70.

Q5: How long will my balloons stay afloat?

Latex balloons typically float for around 8–10 hours. Foil balloons last much longer — usually 2–5 days — so they're a great choice if you need decorations to last beyond a single event.

Q6: Is Airloons helium gas safe to use at home?

Yes, when used as directed for balloon inflation. The canister contains pressurised, non-flammable helium gas — it's for balloon inflation only, should never be inhaled, and should be kept away from children. Store it upright, away from heat and direct sunlight.

Q7: What occasions is Airloons suitable for?

Our canisters are perfect for birthdays, baby showers, weddings, corporate events, and any celebration that calls for floating balloons.

Q8: How can I contact Airloons for support?

Email us any time at info@airloons.com and we'll get back to you — we generally reply within 24 hours.

Q9: How do I inflate balloons with my Airloons canister?

It's a simple 4-step process:

1. Pull off the valve cap on top of your Airloons canister.

2. Screw the easy-fill nozzle onto the valve clockwise until tight.

3. Place the balloon neck over the nozzle tip and press it down firmly.

4. Inflate until the balloon feels firm — don't over-stretch — then release the nozzle and tie off your balloon.

See our How To Use page for a video walkthrough.

Q10: How does US delivery work?

US orders ship via standard ground courier and typically arrive within 3–5 business days. Because canisters contain compressed gas, we can't use USPS.

Q11: Can I return or cancel my US order?

Yes. US customers have 14 days from delivery to return an unopened, unused canister for a refund. This doesn't apply once a canister has been unsealed or used, unless it's faulty. See our Refund Policy for full details.