Collection: Refund Policy

At AND Enterprise LLC ("we," "our," or "us"), we strive to provide our customers with high-quality products and services. We understand that there may be instances where you need to request a refund for your purchase from our Airloons Helium Balloon Kit Website (www.airloons.com). This Refund Policy outlines the circumstances under which we offer refunds and how the refund process works.

1. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

You must submit a refund request within the specified time frames outlined in this policy.

The product or service for which you are seeking a refund must be eligible for a refund based on the terms and conditions provided at the time of purchase.

2. Refund Requests for Physical Products

a. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team at info@airloons.ae within 2 days of receiving the product. We will guide you through the return and exchange process or provide a refund.

b. Product Not as Described:

If the product you received is significantly different from the product description on our website, please contact us within 2 days of receiving the product. We may request that you return the product in its original condition before processing a refund.

c. Non-Delivery of Products:

If you do not receive your order within 7 days from the date of purchase, please contact us to report the non-delivery. We will investigate the matter and, if appropriate, issue a refund.

3. Refund Process

To request a refund, please follow these steps:

Contact our customer support team at info@airloons.ae

Provide detailed information about your order and the reason for your refund request.

Our customer support team will review your request and provide you with instructions on how to return the product (if applicable) or initiate the refund process.

4. Refund Timeframe

Refunds will be processed within 7 days of approval. The timeframe for the refund to appear in your account may vary depending on your payment method or financial institution.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@airloons.ae

Changes to this Refund Policy

We may update this Refund Policy to reflect changes in our refund practices or for other operational, legal, or regulatory reasons. The updated Refund Policy will be posted on our website with a revised effective date. We encourage you to review this Refund Policy periodically.

By making a purchase from the Airloons Helium Balloon Kit Website (www.airloons.com), you signify your consent to this Refund Policy. If you do not agree with the terms of this Refund Policy, please do not make any purchases from our website.