Collection: Privacy Policy

Data controller: AND Enterprise LLC ("Airloons", "we", "our", "us") operates airloons.com. Our UK-registered entity is AND Enterprise LLC Ltd, 50a Hall Lane, London NW4 4TN, United Kingdom (UK VAT No. GB471687360). You can contact us at info@airloons.com.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or shop on airloons.com, and it applies to visitors and customers worldwide, including those in the United Kingdom and European Economic Area, who benefit from the UK GDPR and EU GDPR rights described below.

Information we collect

Contact and order information such as your name, email address, postal address, phone number, and payment details when you place an order or contact us.

Automatically collected information such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

Cookies: essential cookies keep the site and checkout working; analytics and marketing cookies are only set with your consent where required by law (including under the UK/EU Privacy and Electronic Communications Regulations). You can manage or withdraw cookie consent at any time through your browser settings or our cookie banner where shown.

How we use your information

We use your information to process and fulfil orders, provide customer support, prevent fraud, comply with legal and tax obligations (including UK VAT reporting), and, with your consent, send marketing communications you can opt out of at any time.

Legal basis for processing (UK/EU visitors)

We rely on: performance of a contract (processing your order), legal obligation (tax and accounting records), legitimate interests (fraud prevention, improving our service), and consent (marketing emails, non-essential cookies).

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate the store and fulfil orders (payment processors, couriers including Yodel and InPost for UK deliveries, IT and platform providers such as Shopify), and when required by law.

International transfers

Some of our service providers may process data outside the UK/EEA. Where this happens we rely on appropriate safeguards such as Standard Contractual Clauses or the UK International Data Transfer Addendum.

Data retention

We keep order and tax records for as long as required by UK/US tax law (typically 6 years in the UK), and other personal data only as long as necessary for the purposes described above.

Your rights

UK and EEA customers have the right to access, correct, delete, restrict, or port their personal data, and to object to certain processing, including marketing. To exercise these rights, contact info@airloons.com. UK customers also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if they believe their data has been mishandled.

Data security

We use reasonable technical and organisational measures to protect your information, though no method of transmission or storage is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted here with an updated effective date.

Contact us

Questions about this policy or your data: info@airloons.com, or write to AND Enterprise LLC Ltd, 50a Hall Lane, London NW4 4TN, United Kingdom.