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Refund Policy

AND Enterprise LLC ("Airloons") wants you to be happy with your purchase. This policy covers customers worldwide and includes additional rights for customers in the United Kingdom.

1. Your UK right to cancel (14-day cooling-off period)

If you are a consumer ordering from the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. To cancel, email info@airloons.com within that window. You must then return the item within 14 days of telling us you wish to cancel, in unused and resaleable condition where possible; you are responsible for return postage unless the item is faulty or was mis-described. We will refund your payment, including standard delivery charges, within 14 days of receiving the returned goods or evidence that you've sent them back, using your original payment method. Please note this right does not apply once a sealed helium canister has been unsealed/used, for hygiene and safety reasons, unless the product is faulty.

2. Damaged, defective, or incorrect products

If you receive a damaged, defective, or incorrect product, contact info@airloons.com within 48 hours of delivery with photos where possible. We will arrange a replacement, exchange, or full refund, including any return postage, at no cost to you.

3. Product not as described

If your item is significantly different from its description on our website, contact us within 14 days of delivery and we will arrange a return and refund.

4. Non-delivery

UK orders are dispatched from our Bournemouth (Tarlu) fulfilment centre via Yodel/InPost, with delivery typically within 3 days. If your order hasn't arrived within 10 business days of dispatch, contact us and we'll investigate and, where appropriate, issue a replacement or refund.

5. How to request a refund

Email info@airloons.com with your order number and reason for the request. We'll confirm next steps, including a return address if applicable.

6. Refund timing

Approved refunds are processed within 7 days; funds typically appear in your account within a further 3–10 business days depending on your bank or card provider.

7. Contact us

info@airloons.com, or AND Enterprise LLC Ltd, 50a Hall Lane, London NW4 4TN, United Kingdom.

This policy does not affect your other statutory rights as a consumer.